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Within how many days I will get get ?

• Domestic Order ( INDIA ) :

1. Cash On Delivery ( COD ) : 6-8 days.
2. Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) : 3-5 days.

Out of India shipping available ?

• NO

Can I book an order for delivery to more than one Address?

• Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

Track my order

• We sent you automatically Tracking number after order has been shipped. ( Within 24 to 48 hours )
• We have mentioned header of website and bottom of website menu "Track Order".
• Click on "Track Order" and give Order ID and Register Email ID.

We Believe In Satisfying And Delighting Our Customers. We Are Always Looking Forward To Giving You The Best Of Products At The Best Of Prices And With The Best Of Hopes That We Continue Our Relations Till Time Abides With Your Love For Things Indian! However, If Due To Some Unforeseen Situation You Require The Return Of The Product Then The Following Terms Apply For A Mutually Consented Return.

1. If You Want To Exchange A Product You Have To Mail Us On contact.coolcloth@gmail.com Within 24 Hour Customer Needs To Raise Request For Exchange After 4 Days Customer Are Not Eligible For Any Type Of Exchange.
2. In Case If You Received A Defective Product From Our Side Than We Will Give You Exchange. T&C Applied
   If You Received A Defective Product From Our Side For Claim You Must Send a Pre-Opening Video Within 24 Hours If Your Not Able To Provide Pre-opening Video of Wrong Product/Parcel, We Can Not Pass Your Claim For Wrong Product.
   
3. From The Day You Receiving The Package. We, Will, Validate Your exchange Request, Only After We Authorize It.
4. We Don’t Offer Any Type Of Refund. We Can Only Exchange The Product.
5. You Have To Agree To Our Return Policy Before You Purchases Any Product From Our Store.
   
6. Shipping And Cod Charges Are Non-refundable.
7. For Designer Section We Don’t Have Return, Exchange Or Refund Policy.

Q. What Is Exchange

Ans. We Can Exchange Product With Same Amount Or Deference Amount Product (Deference Amount Will Pay By Customer If Customer Choose Less Amount Product We Can Settle Remaining Amount From Our Side As Well). ONLY ONE TIME EXCHANGE IS POSSIBLE. 

Note- We Do Not Offer Any Type Of Reverse Pickup Service From Our Side In Both Case You Have To Courier Parcel At Our Warehouse Address. Courier Charges Needs To Be Paid By Customers.

COOL CLOTH 
Shop 61-62, Silk City Textile Market, Nr Abhishek Textile Market, Ring Road- Surat 395002

KINDLY MENTION YOUR ORDER ID ON PARCEL.

* The Product Should Have The Original Packaging And Tags In Place. Items without The Original Tags Will Not Be Accepted.

* Sarees With Fall And Edging Would Not Be Accepted For Return Or Exchange.

* Customised Products Cannot Be Returned Or Exchanged

* Products Bought During Sale Or If You Use Any Kind Of Coupon Or Discount Code Of Offer Are Non-Returnable, Non-Refundable & Non-Exchangeable.

Once We Received Your Product At Our Warehouse Your Product Will Be Sent For ( Qc ) Quality Check After Verifying Your Parcel From Our Side We Will Process Your Request As Well .

Disclaimer: Model Images Are Only Representative. Slight Variation In Colour, Fabric & Work Is Possible Due To Lightings & Flash While Photo Shoot.

Note : Decoration Material Like Tassels, Purse, Jewellery, And Any Other Accessory Showing In The Image Are Not Included With The Product Always Check Description Before Purchase.

Note: Any Dispute Arise Between The Parties, Only Surat Court Have Jurisdiction To Settle The Dispute.

SUBJECT TO SURAT JURISDICTION ONLY.